ORDER TRACKING

MY TRACKING NUMBER IS NOT WORKING

90% of our orders have a tracking number available. However, it's possible that your order doesn't have a tracking number. Please contact us at support@snugti.com in case you need to know more about your shipment which doesn't have a tracking code and we'll do our best to get you some information about it!

You will receive your tracking number by email within a few days of your order. You can then track your order using the code on our Track Your Order page.

Please make sure you've inserted your code correctly, the best way to do this is by using copy & paste.

HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED OUT?

When your items have been dispatched, we will send a notification email to your registered email address and to the phone number you used at checkout. The tracking number is normally available within the next few days of dispatch.

You can also check our online order tracking page.

 

THE TRACKING SITE SAYS DELIVERED BUT I HAVEN'T RECEIVED MY PACKAGE YET

Sometimes postal tracking services mark an order as delivered when it has reached your local post office, even though you have not yet received your package. In this case, please wait a few more days for your postal service to deliver the package to your home or contact your local post office as they may hold the item for you.